Table Games-Dual Rate Supervisor- Lake Tahoe Job
Job Description Job Attributes+
15 Highway 50
Stateline, NV 89449, US
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department
KEY JOB FUNCTIONS:
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.
Responsible for actively building and retaining customer relations.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent; College Degree preferred
- Two or more years dealing experience preferred, with excellent guest service background
Literate and fluent in English
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem solving skills
Good customer service skills, both internal and external
Ability to communicate clearly and tactfully
Ability to add accurately and figure payoffs
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to stand or walk for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Who We Are
Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.
What We Offer+ INNOVATION & GAMING HOSPITALIY
We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum
With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars
Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars
Meet Our Veterans
I learned so many different things that I apply regularly in my current position. I’ve been certified as a training instructor, a crisis/hostage negotiator and critical incident stress-management peer counselor. All of which help me deal with the different personalities of my people and the patrons who regularly come to Harrah’s Louisiana Downs.
Security Shift Supervisor - Army Veteran