SLOT SUPERVISOR

in Bossier City, LA

SLOT SUPERVISOR Job

Job Description Job Attributes+

  • Job ID

    190003D9

  • Req #

    118244

  • Job Category

    Slots

  • Job Location

    8000 E Texas Street, Bossier City, LA 71111, US

  • Travel

    No

  • Remote

    No

JOB SUMMARY:

Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees. 

GENERAL REQUIREMENTS:

High school diploma required.  One (1) year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.  Must be able to get along with co-workers and work as a team.  Must be able to read, write, speak and understand English.

ESSENTIAL JOB FUNCTIONS:

Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests. Manages the day-to-day operation of Slot service on assigned shift. Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations. Provides training, feedback, and disciplinary action regarding rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Spends the majority of time interviewing, training, and selecting employees.

  • Conducts Performance Reviews.

  • Makes or recommends wage increases.

  • Makes or recommends promotions.

  • Provides for safety and security.

  • Handles employees' complaints or grievances.

  • Recommends disciplinary action or disciplines employees.

  • Plans work.

  • Supervises and monitors work.

  • Monitors legal compliance with federal, state, and gaming laws.

    DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

    PHYSICAL & MENTAL:

Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to respond to visual and aural cues.

WORK ENVIRONMENT:

Must have a sense of urgency and keep up with fast paced business practices.  Must be able to maneuver to all areas of the casino.  Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.


Job Qualifications

JOB SUMMARY:

Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees. 

GENERAL REQUIREMENTS:

High school diploma required.  One (1) year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.  Must be able to get along with co-workers and work as a team.  Must be able to read, write, speak and understand English.

ESSENTIAL JOB FUNCTIONS:

Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests. Manages the day-to-day operation of Slot service on assigned shift. Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations. Provides training, feedback, and disciplinary action regarding rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Spends the majority of time interviewing, training, and selecting employees.

  • Conducts Performance Reviews.

  • Makes or recommends wage increases.

  • Makes or recommends promotions.

  • Provides for safety and security.

  • Handles employees' complaints or grievances.

  • Recommends disciplinary action or disciplines employees.

  • Plans work.

  • Supervises and monitors work.

  • Monitors legal compliance with federal, state, and gaming laws.

    DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

    PHYSICAL & MENTAL:

Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to respond to visual and aural cues.

WORK ENVIRONMENT:

Must have a sense of urgency and keep up with fast paced business practices.  Must be able to maneuver to all areas of the casino.  Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.


Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer

+ INNOVATION & GAMING HOSPITALIY

We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum

+ UPWARD MOBILITY

With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars

+ COMMUNITY IMPACT & PHILANTHROPY

Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

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