Horseshoe Hotel Operations Supervisor

in Robinsonville, MS

Horseshoe Hotel Operations Supervisor Job

Job Description Job Attributes+

  • Job ID

    19000BN7

  • Req #

    188491

  • Job Location

    1021 Casino Center Drive
    Robinsonville, MS 38664, US

  • Job Category

    Hotel Operations

  • Job Type

    Team Leader

  • Travel

    No

Serves as a leader for employees while fostering team work, employee morale, motivation and open communication.Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations.Provides direction and support for all staff members to achieve departmental goals and objectives. Facilitates the flow of information throughout the property.

Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.Maintains knowledge of hotel, community and special events to accurately provide guests with needed information. Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed. Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the premier concept. Ensures that all staff behavior and appearance are in compliance with established policies. Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.

Inspects guest rooms to ensure the highest cleaning standards are met. Ensures all team members follow hotel policies and procedures. Expedites and oversees special requests from the Front Desk.

Job Qualifications

High School degree or equivalent (GED) required

Two years experience in the hospitality industry, in a supervisory capacity.

Excellent customer service and public relations skills required.

Strong communication, organizational, and supervisory skills required.

Computer skills: Microsoft Office (Word, Excel, Outlook), LMS

Ability to work a rotating shift with fluctuating days off is required.

Ability to communicate effectively, both verbally and in writing, in English

Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer

+ INNOVATION & GAMING HOSPITALIY

We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum

+ UPWARD MOBILITY

With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars

+ COMMUNITY IMPACT & PHILANTHROPY

Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

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