Horseshoe Casino Services Rep/Supervisor DR

in Robinsonville, MS

Horseshoe Casino Services Rep/Supervisor DR Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    1021 Casino Center Drive
    Robinsonville, MS 38664, US

  • Job Category


  • Job Type

    Individual Contributor

  • Travel



When acting as a Dual Rate Supervisor, the employee is responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of the Casino Services department to ensure smooth and efficient gaming during shift.


WHEN ACTING AS Supervisor:

·         Specifically supervise the operation of an assigned area of responsibility

·         Ensure transactions are handled according to policy

·         Promote positive guest relations

·         Assist in answering questions or resolving disputes

·         Exhibit knowledge of all appropriate state and company controls, policies, and procedures

·         Promote the following within the department and among all associates:

·         Create an atmosphere of fun for all casino guests.

·         Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.

·         Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.

·         Retain associates through personal involvement in associate training and development.


Directly supervises an assigned area of Casino Services when acting as Dual Rate Supervisor.  Utilize supervisory functions in CMS, Global and all applications needed to assist reps with transactions. Dual Rate Supervisors will be required to maintain confidentiality of all information used/required while in the role.  (Please note:  Employee CANNOT utilize the supervisory functions in systems when working in the capacity of a cashier)

WHEN ACTING AS Casino Service Rep:

·         Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.

·         Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet.

·         Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. 

·         Maintain the accountability of the cashiers' cage in accordance with casinos internal controls, requirements of the State Gaming Commission, and internal policies and procedures. 

·         Create exciting atmosphere for guests, following all Spotlight behaviors.

·         Make suggestions to improve Customer Service within the department.

·         Data entry into CMS ensuring accuracy on all accounts. 

·         Assist in preparation of reports as requested.

·         Responds professionally and calmly in all situations.

·         Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.

·         Maintain confidentiality of all matters regarding guests, team members, and the business operation.

·         Assist in support of bus operations; preparation of documentation and greeting arriving buses. 

·         Must know and understand “Title 31” and cross train in all areas.

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.   Creates an atmosphere of luck and celebrates customer wins.  Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Qualifications

Additional Requirements: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee performance on last evaluation must be SP or higher.
Employee must possess thorough knowledge of Casino Services operations and casino rules, procedures, and regulations.
High School Diploma or GED.
Must be able to read, write, speak and understand English.
Must be able to do simple math.
Must be able to stoop, bend, as well as maneuver through all areas of the Cage.
Must be able to work standing for long periods of time with frequent standing in one location.
Must be able to work under pressure to handle long guest lines, customer demands and complaints.
Ability to type at least 20 wpm.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Must be at least 21 years of age.

Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer


We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum


With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars


Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

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