Horseshoe Casino Services Rep (FT)

in Robinsonville, MS

Horseshoe Casino Services Rep (FT) Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    1021 Casino Center Drive
    Robinsonville, MS 38664, US

  • Job Category


  • Job Type

    Individual Contributor

  • Travel


Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. Performs monetary transactions for all casino customers. Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games. Loads or replenishes NRT machines as needed. Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.

Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.

Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Maintain the accountability of the cashiers' cage in accordance with Roadhouse internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Create exciting atmosphere for guests, following all Spotlight behaviors. Make suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Responds professionally and calmly in all situations. Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program. Maintain confidentiality of all matters regarding guests, team members, and the business operation. Assist in support of bus operations; preparation of documentation and greeting arriving buses. Must know and understand Title 31 and cross train in all areas.

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Qualifications

High School Diploma or equivalent (GED)

Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions
Must be at least 21 years of age and able to obtain a MS gaming permit

Must be able to read, write, speak and understand English.

Must be able to do simple math.

Must be able to stoop, bend, as well as maneuver through all areas of the department.

Must be able to work standing for long periods of time with frequent standing in one location.

Must be able to work under pressure to handle long guest lines, customer demands and complaints.

Can type at least 20 wpm

Must be able to tolerate a smoking environment with loud noises

Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer


We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum


With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars


Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

Saved Jobs