Guy's Kitchen Bar & Grill Host Job
Job Description Job Attributes+
Food & Beverage
1525 Russell Street, Baltimore, MD 21230, US
The Casual Dining Host/Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./Miss. And last name. The Host/Hostess position is responsible for all customer communication, including general inquiries and walk up reservations. The position is also responsible for entering walk up reservations into the Open Table system according to the business rules set by the restaurant Management. All Hosts/Hostesses are required to offer a warm farewell and thank our guests for dining with us at the restaurant. The front door Host/Hostess will welcome all of our guests, check for reservations and escort out guests to their tables.
KEY JOB FUNCTIONS:
Conforms to standard uniform and dress code and displays all the appearance standards in the policy and procedure document. Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting
Arrives to work station and begins pre opening checklist.
Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.
Daily interface with Open Table reservation systems to check reservations for the night and ensure that table blocks are enforced based on reestablished business rules.
Checks with the Manager on duty to review reservations and understand the number of stations that will be in use for the evening.
Provide real time communication to floor management on walk in volume and VIP customers.
Provides differentiated service standards to Diamond and Seven Star Customers.
Maintains seating block for VIP customers and communicates with floor management when additional volume of VIP guests are requiring tables.
Candidates are required to attend all pre shift meetings so that they are educated on property wide events and promotional events within Jack Binion’s Steak.
All Host/Hostesses are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.
Servers will be required to attend all training session and vendor tastings.
Host/Hostesses are required to learn and follow all steps of service when necessary.
Host/Hostesses are required to interface with the lounge “Hostesses” to assist with seating, and pre bussing of lounge and bar tables of glassware, chinaware and linens.
Host/Hostesses are required to assist with furniture alignment in the lounge and bar, police the floor for garbage.
As necessary the Host/Hostess will use a carpet sweeper to tidy up any of the carpeted areas in the dining room.
Candidates will keep their working space (podium) in proper order with clean and tidy sight lines.
EDUCATION and/or EXPERIENCE:
High School Diploma or Equivalent, College or Food and Beverage degree preferred.
Major Hotel or chain restaurant experience as a greeter or Host/Hostess preferred.
Microsoft, Word and Excel experience required.
Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
Ability to work 10-14 hour shift with 90% of that time spent standing and walking with 10% of shift spent sitting working on computer.
Candidates must be certified to operate and input information into Open Table and Micros.
High volume, fast paced, frequent interruptions. Must interface well with co-workers and management. Long hours involved, flexible working hours and available on weekends and holidays. Must be able to work in a smoke filled environment.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Who We Are
Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values: + Integrity & Rigor
What We Offer+ INNOVATION & GAMING HOSPITALIY
We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum
With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars
Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars
Meet Our Veterans
I learned so many different things that I apply regularly in my current position. I’ve been certified as a training instructor, a crisis/hostage negotiator and critical incident stress-management peer counselor. All of which help me deal with the different personalities of my people and the patrons who regularly come to Harrah’s Louisiana Downs.
Security Shift Supervisor - Army Veteran