GUEST SERVICE REP Job
Job Description Job Attributes+
219 N. Center Street
Reno, NV 89501, US
Performs all services necessary for hotel registration including; greeting guests and performing assignment of rooms; checkouts and receipt of payment.
KEY JOB FUNCTIONS:
Greet guests immediately with a friendly and sincere welcome; use a positive, clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
Complete the registration process by accurately verifying, inputting, and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate; make appropriate selection of rooms based on guest needs; code electronic keys; non-verbally confirm the room number and rate; provide welcome folders containing room keys, certificates, and coupons as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods/LMS 1.4 Computer System; handle cash, make change, and balance an assigned house bank; accept and record vouchers, travelers’ checks, gift certificates, and other forms of payment; perform accurate, moderately complex arithmetic functions using a calculator; post charges to guest rooms and house accounts using the computer; secure and maintain a House Bank.
Sorts guests' mail; places it in mail rack and notifies guests via telephone.
EDUCATION and/or EXPERIENCE:
High school degree or equivalent. Computer experience with LMS preferred.
Literate and fluent in English.
Ability to coordinate multiple tasks.
Present a personable image.
Communicate well with others.
Team player with excellent customer service and interpersonal skills.
Must have the ability to speak clearly to be understood by guests.
Ability to train on LMS computer system.
Must have mathematical abilities as in adding, subtracting, multiplying and dividing.
Must have the ability to handle high levels of stress that often accompany working with the public.
Ability to promptly answer the telephone using positive and clear English communication
Must be able to identify problems and quickly resolve issues.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Dexterity to use office equipment
Must have the ability to stand for periods of up to 4 hours.
Good distance and close proximity vision.
Auditory range must include immediate environment.
Positions that have contact with the public require the ability to work in a noisy
environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Who We Are
Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.
What We Offer+ INNOVATION & GAMING HOSPITALIY
We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum
With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars
Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars
Meet Our Veterans
I learned so many different things that I apply regularly in my current position. I’ve been certified as a training instructor, a crisis/hostage negotiator and critical incident stress-management peer counselor. All of which help me deal with the different personalities of my people and the patrons who regularly come to Harrah’s Louisiana Downs.
Security Shift Supervisor - Army Veteran