Diamond Lounge Host- On Call- Lake Tahoe

in Stateline, NV

Diamond Lounge Host- On Call- Lake Tahoe Job

Job Description Job Attributes+

  • Job ID

    19000368

  • Req #

    116766

  • Job Category

    Beverage

  • Job Location

    15 Highway 50, Stateline, NV 89449, US

  • Travel

    No

  • Remote

    No

JOB SUMMARY:

The Diamond Lounge Maître’ D & Host will be responsible for owning the initial Guest contact with Diamond Lounge.  Additionally, will manage all aspects of the customer journey while in the Diamond Lounge as the designated “go to” person with regards to customer questions or concerns within the Diamond Lounge.  Understanding customer play and responding to customers on their eligibility to enter the Lounge.  Constantly strives to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.  Acts as an extension of the guest’s assigned Host and property Hospitality Hosts.

KEY JOB FUNCTIONS:

·         Greets customers at the door of the Diamond Lounge and ensures a smooth entry process.

·         Seeks ways to say “YES” to our valuable Diamond and Seven Stars customers

·         Works closely with Director of Beverage and Diamond Lounge staff to ensure a superior experience for customers

·         Uses sound judgment and makes decisions in accordance with established comp and expense guidelines

·         Handles difficult guests and situations in a calm, professional and prudent manner.

·         Maintains close ties with customers to engender loyalty

·         Identifies ways to increase efficiencies and to improve products or services

·         Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

·         Must be knowledgeable of all happenings on property and in market

·         Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

EDUCATION and/or EXPERIENCE: 

·         High School Diploma or equivalent; College Degree preferred

·         Minimum 3 Yrs in Customer Service; Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred).

QUALIFICATIONS:

·         Literacy and fluency in English; Multi lingual preferred

·         Ability to think independently in making decisions to maximize customer service experience and program profitability.

·         Ability to effectively manage time and perform multiple tasks simultaneously.

·         Must be proficient with customer Point-of-Service systems.

·         Excellent interpersonal, communication, problem solving and analytical skills required.

·         Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. 

·         Strong attention to detail with both trip logistics and customers.

·         Must have excellent customer service skills.

·         Must present well-groomed professional appearance.

·         Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient.

·         Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results.

·         Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting.

·         Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements.

·         Self-Assurance: Confident in ability to meet goals.

·         Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.                                                                                                                       

·         Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks

·         Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

·         Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·         Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

·         Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

·         Must be able to sit, stand or walk for long periods of time (4 hours).

·         Must be able to move in and around on the casino floor quickly.

·         Must be able to respond calmly and handle many customer demands in a fast paced environment.

·         Visual and auditory range must include immediate environment.

·         Must have the manual dexterity to operate a computer and other necessary office equipment. 

·         Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

·         Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


Job Qualifications

JOB SUMMARY:

The Diamond Lounge Maître’ D & Host will be responsible for owning the initial Guest contact with Diamond Lounge.  Additionally, will manage all aspects of the customer journey while in the Diamond Lounge as the designated “go to” person with regards to customer questions or concerns within the Diamond Lounge.  Understanding customer play and responding to customers on their eligibility to enter the Lounge.  Constantly strives to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.  Acts as an extension of the guest’s assigned Host and property Hospitality Hosts.

KEY JOB FUNCTIONS:

·         Greets customers at the door of the Diamond Lounge and ensures a smooth entry process.

·         Seeks ways to say “YES” to our valuable Diamond and Seven Stars customers

·         Works closely with Director of Beverage and Diamond Lounge staff to ensure a superior experience for customers

·         Uses sound judgment and makes decisions in accordance with established comp and expense guidelines

·         Handles difficult guests and situations in a calm, professional and prudent manner.

·         Maintains close ties with customers to engender loyalty

·         Identifies ways to increase efficiencies and to improve products or services

·         Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

·         Must be knowledgeable of all happenings on property and in market

·         Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

EDUCATION and/or EXPERIENCE: 

·         High School Diploma or equivalent; College Degree preferred

·         Minimum 3 Yrs in Customer Service; Three to five years experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred).

QUALIFICATIONS:

·         Literacy and fluency in English; Multi lingual preferred

·         Ability to think independently in making decisions to maximize customer service experience and program profitability.

·         Ability to effectively manage time and perform multiple tasks simultaneously.

·         Must be proficient with customer Point-of-Service systems.

·         Excellent interpersonal, communication, problem solving and analytical skills required.

·         Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. 

·         Strong attention to detail with both trip logistics and customers.

·         Must have excellent customer service skills.

·         Must present well-groomed professional appearance.

·         Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient.

·         Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results.

·         Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting.

·         Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements.

·         Self-Assurance: Confident in ability to meet goals.

·         Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.                                                                                                                       

·         Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks

·         Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

·         Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·         Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

·         Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

·         Must be able to sit, stand or walk for long periods of time (4 hours).

·         Must be able to move in and around on the casino floor quickly.

·         Must be able to respond calmly and handle many customer demands in a fast paced environment.

·         Visual and auditory range must include immediate environment.

·         Must have the manual dexterity to operate a computer and other necessary office equipment. 

·         Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

·         Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer

+ INNOVATION & GAMING HOSPITALIY

We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum

+ UPWARD MOBILITY

With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars

+ COMMUNITY IMPACT & PHILANTHROPY

Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

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