Count Room Representative (full-time)

in Baltimore, MD

Count Room Representative (full-time) Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    1525 Russell Street
    Baltimore, MD 21230, US

  • Job Category


  • Job Type

    Entry Level

  • Travel


Start Times: 3:45 AM and 5:00 AM

Must be able to lift and carry up to 50 lbs; and have the ability to push, pull, reach, bend, twist, stoop and kneel.


Reporting directly to the Count Room Supervisor the Count Room Representative is responsible for counting the money that is pulled off the casino floor.  Counts, sorts and organizes all money, chips, coupons and other items in the drop boxes from the various table games, bill validators, ticket redemption kiosks, revenue outlets, slot wallets and change machines. Responsible for the loading, replenishment and simple maintenance of all ticket redemption kiosks. Loads appropriate drop boxes into transportation carts, and stores the remaining boxes.  Wraps coin, verify totals and transfer to cashier department.  Prepares count documentation, verifies count accuracy and transfers funds to the cashier department.  Scans count documents for audit purposes.  


•      Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes

•      Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members

•      Retrieves drop boxes from the storage area and appropriately stores all boxes

•      Inserts and removes currency from counting machines; runs the machines

•      Straps and hand-stamps money bundles

•      Totals all cash, chips and coupons by shift and by day/date

•      Enters necessary information into the computer

•      Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor

•      When a slot machine is being played at the time of a coin drop, uses excellent guest service skills to assure the guest’s satisfaction

•      Accounts for all keys used to perform slot machine drops

•      Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers

•      Verifies wrap totals; researches and explains variances

•      Pulls bill validator boxes, insuring each box is accounted for before and after the drop

•      Completes all paperwork accurately and delivers it to the appropriate department in a timely manner

•      Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks

•      Counts Slot Operations Blind Drops

•      Maintains Count Room in a clean and orderly fashion

•      Follows safety and security guidelines and adheres to department procedures

•      Performs emergency drops of bill validators

Job Qualifications


•      High School Diploma or equivalent preferred

•      Minimum of 6 months previous money handling experience


•      Previous experience in performing detailed work preferred

•      Literate and fluent in basic English   

•      Excellent Math Skills

•      Basic computer skills (basic word and excel skills are necessary)

•      Basic trouble-shooting skills

•      Must be able to perform tasks with high efficiency and accuracy

•      Above average organizational abilities for sorting money, chips, coupons and other paper work by table number

•      Ability to work in a small area with the same people for extended periods of time 


•      Must be able to work independently

•      Must be able to sit, stand or walk for long periods of time (4 hours)

•      Must be able to respond calmly and make rational decisions when handling employee conflicts

•      Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator

•      Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel

•      Respond to visual and aural cues

•      Must have the manual dexterity to operate a computer and other necessary office equipment

•      Must be able to tolerate areas containing dust, loud noises and bright lights

•      Must be able to work varied shifts, weekends and holidays as needed

•      Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives

•      Ability to speak distinctly and persuasively

•      Must be able to read, write, speak, and understand English

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Additional Information

Who We Are

Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.

Enlisting Heroes seeks to harness the skills and aptitudes veterans acquire throughout their military career and apply them to the business world. At Caesars Entertainment, there is no shortage of examples of veterans transitioning from successful careers in the military to successful careers in the gaming industry in a range of functions from property management, logistics, human resources, and more. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values:
+ Integrity & Rigor

+ Service with Passion

+ Celebrating Success

+ Diversity & Caring Culture

What We Offer


We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum


With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars


Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars

Perks & Benefits

Our Partners

FourBlock Veteran Career Development Hiring Our Heroes USO Military Spouse Employment Partnership ESGR

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