Job Description Job Attributes+
219 N. Center Street
Reno, NV 89501, US
Food & Beverage
Creates the Starbucks Experience by providing customers with prompt service, quality specialty coffee drinks and products, and maintaining a clean and comfortable store environment.
KEY JOB FUNCTIONS:
Greets guests in a friendly, upbeat, and positive manner using the guest’s name when possible.
Personalizes every interaction with guest including the good-byes by inviting guests back and cross-selling other outlets.
Anticipates guest needs by constantly evaluating environment and guests for cues.
Maintains a clean and organized workspace so that co-workers can locate resources and products as needed.
Familiarizes self with all items on the menu and explains beverages when necessary.
Provides quality beverages, whole bean, and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
Becomes knowledgeable of monthly specials and all Starbucks products to be able to communicate to guests.
Accepts responsibility for cash register bankroll, all cash received, charge card and complimentary receipts.
Receives, records, and makes change for all beverage guest checks processed.
Maintains the appropriate supplies needed for the proper performance of duties.
Responds to telephone calls and uses computerized cash register.
Completes all necessary paper work and floor plans at the beginning of each shift.
Provides information for guests who may have questions concerning Harrah’s.
Capable of training in different outlets for future advancement in Food and Beverage
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent
Previous demonstrated success working in a coffee establishment or a guest contact position
Team player with excellent communication skills, customer service skills, and a strong commitment to success
Literate and fluent in English
Ability to multi-task in a high volume environment and pick up new tasks quickly
Knowledgeable of both Harrah’s and Starbucks standards and expectations
Able to successfully pass and complete the Barista Certification
Ability to accurately handle money and use computerized cash register and computer or special equipment operated
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Ability to stand and walk and move about a work area
Ability to handle objects by seizing, holding, grasping, turning, or otherwise performing precision work with hand(s)
Ability to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
Ability to bend, twist, kneel
Ability to carry and move objects usually by holding it in hands, arms, or shoulders up to 40 pounds
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Who We Are
Enlisting Heroes, our company-wide veteran hiring initiative, is not just the right thing to do, it is also the smart thing to do.
What We Offer+ INNOVATION & GAMING HOSPITALIY
We're adding more experiences, expanding to more locations, innovating with more technology, and giving our guests more to talk about. #czrmomentum
With our strong promote-from-within culture, educational assistance programs, and leadership development courses, you'll have every opportunity to turn your job into something more. #lifeatcaesars
Supporting our communities comes naturally to us. We clocked 409,600 volunteer hours in 2016 and $73.5 million gifted from the Caesars Foundation to date. @citizencaesars
Meet Our Veterans
I learned so many different things that I apply regularly in my current position. I’ve been certified as a training instructor, a crisis/hostage negotiator and critical incident stress-management peer counselor. All of which help me deal with the different personalities of my people and the patrons who regularly come to Harrah’s Louisiana Downs.
Security Shift Supervisor - Army Veteran